Amazon Hell

Jeff Jarvis showed the power of blogging with his Dell Hell posts.

Apparently they have caused Dell to change the way they deal with blogs and customer service.

That's good.

Let's see if we can do the same thing with Amazon.

We have been Amazon customers for over 10 years.  We are prime shipping customers because we use the service so much we are happy to pay $75 upfront to get free shipping.

You'd think Amazon would like customers like us.

But I guess not.

Because they are screwing their best customers by switching from UPS to US Postal Service to save money.

The Gotham Gal blogs the whole story here.

Suffice it to say that our love of Amazon is turning to hate.

And that's a sad thing.

Because I must link to Amazon almost every day.

The Gotham Gal and I have generated 47,000 clicks to Amazon since the beginning of the year, generating 174 orders and $3,375 dollars of business to Amazon.

And they return the favor by screwing us over by shipping stuff we ordered for two day delivery to our beach house by US Postal Service even though we specifically told them that US Postal Service doesn't deliver here and that we require UPS.

That sucks and we are in Amazon hell today.

Comments

[Ben Casnocha]

Jeff's experience doesn't show the power of blogging, it shows the power of being Jeff. He got an amazing response because he's Jeff. Any old citizen blogger wouldn't have gotten nearly the same amount of attention.

[Manu Sharma]

I don't think Dell has learnt the right lesson. What they're doing is a cover up operation, they still don't realise that this isn't a singular case...the root of the problem is, that the quality of their products sucks and the customer service is rotten.

There will be hundreds of Jarvis' to deal with tommorow and each one will blog influencing thousands of prospective customers of Dell. How many of them will they contact personally to refund?

Amazon has never been at the forefront of customer service either when it comes to fulfillment. Epinions has hundreds of customer stories of Amazon's sevice gone bad.

However, their latest move from UPS to US Postal service as their shipping carrier was kind of anticipated in the wake of rising oil prices. The steep rise in oil prices have hit ecommerce firms hard as their shipping carriers have started adding additional surcharge. Cnet carried the story recently.

[Will]

As someone who has stopped using amazon because they were only shipping UPS I am happy to hear of this news. UPS refused to leave packages on my step when I was not home, signing the little yellow slip and asking them to leave the package did not matter either. I was told that in my neighborhood they were not allowed to leave packages, too many Law and Medical students I guess. So, I always had to drive ten miles to the UPS distribution center to pick up packages shipped from Amazon. I wonder if that means Amazon realized that less people who use their service live in beach houses as compared to the number who live in apartment buildings with neighbors who don't mind stealing packages left on the front steps.

[Will]

I should clarify something that will help make my previous comment make more sense. The mail person in my neighborhood has a "mail key" and can leave packages inside the main entrance of my building. The UPS man has no such key, hence forcing him to leave packages outside for the general public to see.

[Abby]

Powell's is better anyway.

[Greg]

Strange that this move comes so soon after Amazon did the whole 10th anniversary "watch Moby deliver his latest disk to an unsuspecting customer" thing. There was some serious UPS cobranding throughout that campaign, with UPS drivers front and center.

[Peter]

Let me add Google to the list.

The NYTIMES did an article on the new evil empire today. MS is now one of the good guys.

Here are some thoughts on Google from an entrepreneur's perspective http://smartstartup.typepad.com/my_weblog/2005/08/google_and_the_.html

[Michael Parekh]

Have you gotten any word back from Amazon on this, Fred? Can you keep us apprised?

Thanks.

[Zane]

The Postal Service cannot compete with the parcel carriers so they keep raising the cost of mailing 1st class letters. The overcharge goes to their package operations. As tax-payers, we should enjoy the cheaper USPS rates.

[carte postale]

carte postale - cartes postales - cillin - clonecd - cochon - cocktail - comique - comiques - confiture - cuisine - curiosites - curseur

[Astuce]

astuceacuraaston martinad awareantivirusantivirus en lignealbumsastrologieantivirus gratuitadobe acrobatastuce jeu videoalbumassurance autoacrobatastrologie gratuiteantivirus a telechargerantivirus gratuit a telechargeralfa romeo brerablagueaudiblague drolecd musiquechanson a telechargercarte postale ancienneblague humourcarte postale virtuelleautoradio mp3blague blondebonne blagueavastbaladeur lecteur mp3avgbitdefenderchanson a telecharger gratuitementcarte postalebmwcodec divxcomment telechargerdivx a telechargerconvertir mp3divxclip video a telechargerdivx playercodec telechargerdivx codecdivx gratuitconvertir wma en mp3convertisseur mp3chevroletdivx codecchrysler financialdivx dvdcitroenclone cdedonkeyecouter musiqueecouter et telecharger musiqueemule gratuitemuleemule franceemule telechargerdivx proemule paradisedvd divxemoticone a telecharger gratuitdvd musiqueedonkey 2000ecran de veille a telecharger gratuitementemule telecharger gratuitdivx to dvdemoticone a telechargerdvd shrinkfilm x a telechargerfilmencodeur mp3film a telechargerfilm x gratuit a telechargerfirewallfiatfilm gratuit a telechargerfilm x a telecharger gratuitementfilm porno gratuit a telechargerfilm telechargementfilm porno a telechargerfilm x telecharger gratuitementfilmsfilm divx a telechargerfond d ecran a telechargerfilm pirate telechargement gratuitferrari enzo

[Astuce]

astuceacuraaston martinad awareantivirusantivirus en lignealbumsastrologieantivirus gratuitadobe acrobatastuce jeu videoalbumassurance autoacrobatastrologie gratuiteantivirus a telechargerantivirus gratuit a telechargeralfa romeo brerablagueaudiblague drolecd musiquechanson a telechargercarte postale ancienneblague humourcarte postale virtuelleautoradio mp3blague blondebonne blagueavastbaladeur lecteur mp3avgbitdefenderchanson a telecharger gratuitementcarte postalebmwcodec divxcomment telechargerdivx a telechargerconvertir mp3divxclip video a telechargerdivx playercodec telechargerdivx codecdivx gratuitconvertir wma en mp3convertisseur mp3chevroletdivx codecchrysler financialdivx dvdcitroenclone cdedonkeyecouter musiqueecouter et telecharger musiqueemule gratuitemuleemule franceemule telechargerdivx proemule paradisedvd divxemoticone a telecharger gratuitdvd musiqueedonkey 2000ecran de veille a telecharger gratuitementemule telecharger gratuitdivx to dvdemoticone a telechargerdvd shrinkfilm x a telechargerfilmencodeur mp3film a telechargerfilm x gratuit a telechargerfirewallfiatfilm gratuit a telechargerfilm x a telecharger gratuitementfilm porno gratuit a telechargerfilm telechargementfilm porno a telechargerfilm x telecharger gratuitementfilmsfilm divx a telechargerfond d ecran a telechargerfilm pirate telechargement gratuitferrari enzo

[ad aware]

jeux video a telecharger jeux video a telecharger gratuitement jeux video gratuit a telecharger kazaa kazaa lite kazaa lite telecharger kazaa telecharger logiciel antivirus logiciel a telecharger logiciel a telecharger gratuit logiciel a telecharger gratuitement logiciel de mixage logiciel de telechargement logiciel gratuit logiciel gratuit a telecharger logiciel musique logiciel photo mc afee messenger messenger 7.5 messenger msn messenger plus mp3 mp3 gratuit telecharger mp3 telecharger mp3 telecharger gratuit msn 7.0 telecharger msn 7.5 telecharger msn astuce msn messenger 6.2 msn messenger 7 msn messenger 7.0 msn messenger 7.5 msn messenger 7.5 telecharger msn messenger plus msn messenger telecharger msn plus telecharger msn telecharger msn truc et astuce music mp3 musique musique a telecharger musique a telecharger gratuit musique a telecharger gratuite musique a telecharger gratuitement musique gratuite musique gratuite a telecharger musique mp3 nero nero 6 nero burning nero burning rom nero express norton norton 2005 norton antivirus 2005 partition partition de musique partition gratuite partition guitare partition piano pc astuce recette barbecue recette cocktail recette de cuisine recette facile recette minceur recette pain recette punch recette sangria rom rom nintendo 64 shareaza telecharger sims 2 telechargement sims 2 telecharger skype solution jeu solution jeu video tablature tablature guitare tarot tarot gratuit telechargement film telechargement film divx telechargement film gratuit telechargement gratuit de film telechargement logiciel telecharger acrobat telecharger acrobat reader telecharger album musique telecharger antivirus telecharger antivirus gratuit telecharger anti virus gratuit telecharger antivirus gratuitement telecharger chanson telecharger clone cd telecharger codec telecharger codec divx telecharger codec gratuit telecharger des chanson gratuitement telecharger divx telecharger divx gratuit telecharger divx gratuitement telecharger dvd telecharger dvd gratuit telecharger emoticone gratuit telecharger emoticone gratuitement telecharger emoticone msn telecharger emulateur telecharger emule telecharger e mule gratuit telecharger emule gratuitement telecharger e mule gratuitement telecharger emule plus telecharger film telecharger film divx telecharger fond ecran telecharger gratuitement anti virus telecharger gratuitement des chanson telecharger gratuitement des emoticone telecharger gratuitement e mule telecharger gratuitement kazaa telecharger gratuitement logiciel telecharger gratuitement msn 7.0 telecharger gratuitement msn messenger telecharger gratuitement msn messenger 7.0 telecharger gratuitement msn plus telecharger gratuitement musique mp3 telecharger gratuitement real player telecharger gratuitement shareaza telecharger gratuit film telecharger gratuit jeu telecharger jeu telecharger jeu flash telecharger jeu gratuit telecharger jeu pc telecharger jeu pc gratuit telecharger jeu sims telecharger kazaa en francais telecharger kazaa gratuit telecharger kazaa gratuitement telecharger kazaa lite telecharger kazaa lite gratuit telecharger kazaa little telecharger les sims 2 telecharger les sims gratuit telecharger les sims gratuitement telecharger logiciel divx telecharger logiciel easy studio telecharger logiciel mp3 gratuit telecharger logiciel musique telecharger messenger telecharger messenger 7 telecharger messenger 7.0 telecharger messenger 7.5 telecharger messenger plus telecharger mp3 telecharger mp3 gratuitement telecharger msn telecharger msn 7.0 gratuitement telecharger msn 7.5 telecharger msn 7.5 francais telecharger msn 7 gratuitement telecharger msn 8.0 telecharger msn beta telecharger msn gratuit telecharger msn gratuitement telecharger msn messenger7.0 telecharger msn messenger 7.5 telecharger msn messenger 8.0 telecharger msn messenger gratuit telecharger msn messenger gratuitement telecharger msn messenger plus telecharger msn plus telecharger msn plus gratuitement telecharger music gratuitement telecharger music mp3 telecharger musique telecharger musique gratuite telecharger musique mp3 gratuitement telecharger nero telecharger nero 6 telecharger nero gratuit telecharger nero gratuitement telecharger norton antivirus telecharger norton antivirus 2005 telecharger real player telecharger real player gratuit telecharger shareaza telecharger shareaza gratuit